Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! Contact one of our friendly Headset Advisor's. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. Simply download the Plantronics hub (application) on your device. I considered it broken and bought a new one. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. The headset control buttons do not work when I use softphone. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. Ive reinstalled the software and it seems to randomly work sometimes and not others. And though music sounds good in headphone-mode, voice calls are crummy. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. 0 comments. May 31, 2017 by BT 600 ( 2 units) I'm now very hesitant of buying another Plantronics headset. Mute rarely works for me. iPhone Settings > Bluetooth > On*. Could be many times a day or may go a week without. To mute the device, click Mute. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. The headset icon turns red to indicate the device is muted. Made a call to a couple people, and they all noticed a huge improvement. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. . Running in to the same issue with my Legend. Just got it back few days ago. Scroll to the settings and turn off the headset sensors and HD voice. It looks Teams provided a stronger functional connection between Teams and headset devices. I have the same issue as well. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. If anyone have this problem is better to send it back and ask for refund. @lorisvalentini. A tone means the sensors need to be reset. I could still hear them. The headset is great but the earpiece is a desaster. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. If this setting is off, then you will get an echo, bad sound quality or no . So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. I just applied it. A lot of people can't stand this message. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Before it used to mute the app only. https://drive.google.com/file/d/1zpXRWMd daniel daniel In the System Properties window, click the Hardware tab, and then click Device Manager. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. May 24, 2021 by My PLT V5200 headset often: 1. I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. Please advise. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. You could be missing a driver. I have asked MS to make an option to turn off the feature that was added in the update. Similar question has been addressed =>Here<=. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics.". Valentina F, sb.fitness79 In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. You can check if lowering the headsets volume causes the distortion to disappear. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. @daveblankenship. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 The newest version is 1.4.00.29469 (64-bit). In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. Plantronics news, updates, reviews and more. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Deal. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. @fkirkland, Dang! More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. This is delivered by your headset manufacturer. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Kindest regards. The headset already gives an in-ear mute on, mute off (configurable). E.g. After logging in you can close it and return to this page. 4. Identical problem here. You can disable this using Planatronics software. My headset with teams only started doing this after a Teams update. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. any ideas why this is, I purchased it a couple years ago (sometime in 2018) through Sprint but never used it much. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! I have tried cleaning microphone with Alcohol and then using compressed air. Not sure what headset is best for you? Please reinstall the Sound driver. Washing it with Isopropyl alcohol worked for me on my Voyager Legend. Imagine, you just listen to the meeting and cooking at the same. I try to pair with another phone, but the problem persist Any ideas? Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. Secondly, the voice is not clearly heard to the person on other end. Its just disgraceful. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. In there you will see a Mute On/Off Alerts . Alternative - is to disable windows Bluetooth Audio Gateway Service. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. A talk time voice alert means sensors are working. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more Dont use Isopropyl Alcohol because it contains water. I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. Nov 3, 2022, 5:42 PM. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. Freida Kirkland Since we are using Plantronics headsets we already contacted . Special Bargains! All of them is normal. in most companies like mine installing any other software is prohibited. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable Very annoying for an expensive headset. Still doesn't work. Dec 11, 2018 by Not sure what I'll do. If the call can still not be unmuted, perform the following: 3. @olawaleyussuff. Ravi Hossur Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. Super Saver! I can't understand this warning message can't be disabled. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. i have the same problem exactly like yours but no solution worked for me , are there any advices? Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. Can we please get these settings back? THANK YOU VERY MUCH FOR YOUR KINDNESS! Using computer audio and webex browser app. From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). I have contacted other colleagues and they are facing the same issue! This does not work on Voyager Focuc UC. Dave Blankenship. - MicSim. But Microsoft should fix this or give a setting to switch off this feature/bug. Not sure I agree here! All comments are moderated before being published. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. Was told I was past my 1 year warranty. menu. I doubt this voice is come from your microphone device.
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