Please make sure you return the vehicle to the same rental company from which you collected it. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. You will have to leave a deposit for the fuel. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Dear Sara,Thank you for contacting us! As with any amendments, just scroll down to the bottom of this page and create a support ticket. We also ensure all reviews are published without moderation. Please read the following to know what is included/excluded in our coverage offers. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. In all these cases, you will receive no refund of the money you have paid. You can also find this information in the pick-up and drop-off details. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. They may be needed if you wish to make a claim. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Minimum age requirements on larger cars may also be higher at some locations. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. It is entirely up to the Car Rental Company whether they decide to do so or not. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. In such circumstances, we will cancel your booking with no liability whatsoever. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Even worse, they've created hundreds of fake 'good' reviews to fool people. Amendments can only be made up to 48 hours before the pick-up time. I'M TRULY IMPRESSED. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL To improve our service and website, we may use small data files known as Cookies. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Wisecars does not take responsibility for partners response times. Excess Protection covers up to USD 1000 of your excess. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). What's Wisecars' cancellation policy? By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars falsely advertised vehicles for rental on their website. Wisecars does not take responsibility for partners response times. There rating is probably false and it never mentioned a basic passage. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Please note that all additional drivers must also show a valid driving licence at pick-up. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. 185. Seamless booking experience and great price compared to all other websites. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Please note, we only delete personal data on the request of the individual. There are too much additional insurances taxes etc. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. My trip to NZ had to be cancelled due to the cyclone that hit the area. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Renting a car and want to make sure you know how car rental works? If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Even a basic insurance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Please note, under no circumstances is the fuel included in the rental price. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If your additional driver is under 30 or over 65, please check your car's terms and conditions. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Some of this include complete insurance and others do not include it at all. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Keep copies of all relevant documentation you are asked to complete. Get our top coupon codes directly to your inbox. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. DeductibleProtection covers up to EUR 1000 of your deductible. Trustindex ltal hitelestve. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. This information must be sent via email and give Wisecars the relevant details of the incident. We can accept no further responsibility when there is no out-of-hours service available. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. I will give you a five star rating. Wisecars is not liable for services or bookings not full-filled due to force majeure. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. It is a huge scam. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Please note, under no circumstances is the fuel included in the rental price. No way has this company got 4.5stars. 2023 Wisecars. In that case, the special cancellation terms are presented during booking. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Never ever use Wisecars. If not, you will need to purchase the cover at the car rental company counter. In that case, please contact your bank for additional details. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Date of experience: 07 February 2023. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Verification can help ensure real people write reviews about real companies. All this experience and expertise is aimed to ensure you get the best experience. Subscribe! If additional information is required, the process may be extended for another 28 calendar days. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Wisecars employs limited use of cookies for your safety and does not store any personal data. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars believes in protecting your privacy. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. She was very kind and helpful! Alternatively, just sign in or register using your Google or Facebook account. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. It is entirely up to the Car Rental Company whether they decide to do so or not. What's Wisecars' cancellation policy? These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Amendments can only be made up to 48 hours before the pick-up time. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. It said and I'll recap ,"NOTHING more to pay ". Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. If you have already provided us with your flight details, the car rental company will be able to track your flight. Only when all documents are present and severe negligence can be excluded, a refund will be processed. %title% %offer% Tbb. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Your contract for car rental will be between you and the Car Rental Company. Powered by, We use cookies to give you the best experience. ONWise users may obtain an online cancellation quote through our contract administration platform. Due to this protection, it cannot be read by any third party. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. We at Wisecars put together a list of the most important information travelers often miss. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Here are 8 tips for writing great reviews. Wisecars does not store credit card details. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Fill in your personal information and state your request. All related documentation must be kept if an insurance claim is submitted. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Wisecars does not own or operate any Car Rental Companies. Save. 2023 Wisecars. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Wisecars employs limited use of cookies for your safety and does not store any personal data. Thanks! Great service! If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If you do not agree with any part of them, you must not proceed with your booking. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Any additional charges will need to be paid at the rental counter in the local currency. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars.
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